Who we are
Hi, I'm Luke.
Founder of Kiexus. Based in Surrey, UK.
I built Kiexus because I watched talented people lose bookings every single day. Not because they were bad at their job, but because they couldn't answer a WhatsApp message while they were working. That felt like a solvable problem.
So I built the solution. Fully automated WhatsApp booking, done for you, connected to your Google Calendar. You focus on your clients. Kiexus handles the rest.
I talk to every business personally before anything gets built. No generic setup. No settings to figure out. Just a system that works the way you do, from day one.
— Luke Barry, Founder
Built for your trade
Whether you're a barber, nail tech, beautician or salon owner — every feature is tailored to how you actually work. Not generic tools bolted on.
You own your data
Your client list is yours. We never cross-sell, lock you in, or show competitor listings on your profile.
Live in 7-10 working days
We handle setup end-to-end. Most clients are live and taking automated bookings within 7-10 working days.
UK-focused
Pricing in GBP, support in UK hours, built around the UK beauty and barbering market.
What Kiexus does
When a client messages your WhatsApp number to book, Kiexus takes over automatically. It checks your availability, confirms the slot, sends a reminder before the appointment, and logs everything to a live client spreadsheet - all without you lifting a finger.
The system integrates with Google Calendar and uses the WhatsApp Business Platform. An existing business number can often be used, subject to Meta eligibility and setup; otherwise a dedicated business number is configured.
Our plans
Kiexus is offered on three tiers - Starter (£39/month), Growth (£59/month), and Pro (£99/month) - with no long-term contracts and setup included at no extra charge.
Contact us
We're a small team and we answer every message ourselves. Reach us at hello@kiexus.com.
Free setup · No contract · Live in 7-10 working days
Legal
Privacy policy
1. Who we are
Kiexus is a WhatsApp booking automation service for UK barbers, salons, nail techs and beauticians. The service is operated by Luke Barry, trading as Kiexus, based in Surrey, United Kingdom. Our registered address is 3 Ledbury Road, Reigate, Surrey, RH2 9HN. Our website is kiexus.com. For all privacy enquiries contact hello@kiexus.com.
2. What data we collect
From our clients
- Name, email, phone number, and business name
- Google Calendar OAuth token - used solely to read and write appointments
- Booking and business data in your Google Sheets spreadsheet
- Payment information - processed by our payment provider; we don't store card details
From your end-clients
- WhatsApp phone number and display name
- Booking details: date, time, service type, confirmation status
- Reminder and follow-up message delivery status
This data is stored in a Google Sheet linked to your account, accessible only by you. You are the data controller for your clients' data; Kiexus acts as a data processor on your behalf.
From website visitors
- Anonymous usage data via Google Analytics 4
- IP address (anonymised by GA4 before storage)
- Form submissions when you contact us
3. How we use your data
- To deliver the service - processing bookings, sending WhatsApp messages, syncing with Google Calendar
- To manage your account - onboarding, billing, and account communications
- To provide support - responding to queries and resolving issues
- Legal compliance - where required by law
4. Legal basis (UK GDPR)
- Contract performance - processing necessary to deliver the service
- Legitimate interests - website analytics and service improvement
- Consent - where relied upon, you can withdraw at any time
5. Data sharing
- Twilio - WhatsApp message delivery
- Google Workspace - Calendar and Sheets data storage
- Make.com - workflow automation
- Google Analytics 4 - anonymised website analytics
We do not sell, rent, or share your data with any third party for marketing purposes.
5a. International data transfers
Some of our third-party service providers are based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place:
- Twilio (USA) - WhatsApp message delivery. Twilio participates in data transfer frameworks providing equivalent protection to UK GDPR.
- Make.com (EU) - workflow automation. Make.com processes data under standard contractual clauses approved for UK transfers.
- Google (USA/global) - Calendar, Sheets, and Analytics. Google operates under adequacy-equivalent protections for UK data transfers.
We only transfer data where necessary to deliver the service and require all providers to handle it securely and in line with UK data protection law.
6. Your rights and complaints (UK GDPR)
- Access, rectification, erasure, restriction, portability, and objection
- Withdraw consent at any time without affecting prior processing
To exercise any right, email hello@kiexus.com. We will respond within 30 days.
Complaints procedure: If you have a concern about how we handle your data, please contact us first at hello@kiexus.com so we can try to resolve it. If you remain unsatisfied after contacting us, or if we do not respond within 30 days, you have the right to lodge a complaint directly with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
7. Retention
- Client account data retained for subscription duration plus 12 months, then deleted
- End-client booking data remains under your control in your Google Sheet
- Anonymised analytics data may be retained indefinitely
8. Changes
We may update this policy from time to time. The "last updated" date will reflect any changes. For material changes we will notify active clients by email.
We're a small team and we reply to every message.
Legal
Terms of service
1. Who we are
Kiexus is a WhatsApp booking automation service operated by Luke Barry, trading as Kiexus, based in Surrey, United Kingdom (3 Ledbury Road, Reigate, Surrey, RH2 9HN). By using Kiexus you agree to these terms. For any questions contact hello@kiexus.com.
2. The service
Kiexus provides WhatsApp booking automation software that enables your clients to book, cancel, and reschedule appointments via WhatsApp. The service integrates with Google Calendar and, where applicable, Stripe for payment processing.
Kiexus provides software infrastructure only. We are not a party to any transaction between you and your clients. All client relationships, appointments, deposits, and payments are between you and your clients.
3. Subscriptions and payment
Kiexus is offered on a monthly subscription basis. Your subscription begins on the date your service goes live and renews automatically each month on the same date.
Subscription fees are charged in advance at the start of each billing period. All prices are in GBP and are inclusive of any applicable taxes unless otherwise stated.
We reserve the right to change subscription pricing with 30 days written notice to active subscribers. Price changes do not apply to the current billing period.
4. Cancellation
You may cancel your Kiexus subscription at any time by contacting us at hello@kiexus.com. No minimum term, no cancellation fee, no notice period required.
Your service will continue until the end of your current billing period. No refunds are issued for partial months. After cancellation, your WhatsApp automation will be deactivated and your booking data will be retained for 12 months before deletion, in line with our Privacy Policy.
5. Setup
Initial setup is included at no extra charge. Your monthly subscription begins when your Kiexus service goes live.
You agree to provide the information and access reasonably required to configure and test the service.
6. Stripe payments and deposits
Where the Stripe deposit collection feature is enabled, the following applies:
- You are the merchant of record for all payments collected from your clients. Kiexus is not a party to any payment transaction.
- Stripe processing fees are your responsibility. These are charged by Stripe directly and are not included in your Kiexus subscription.
- Chargeback liability sits entirely with you as the merchant of record. Kiexus accepts no liability for chargebacks, refund disputes, or payment fraud arising from transactions between you and your clients.
- You are responsible for maintaining a compliant refund and cancellation policy and communicating it clearly to your clients.
- Client deposits are held by Stripe on your behalf. Kiexus does not hold, process, or have access to client funds at any time.
- You are responsible for all tax obligations arising from payments collected through the platform.
7. Your responsibilities
By using Kiexus you agree to:
- Provide accurate business information during onboarding and keep it up to date
- Maintain your Google Calendar accurately so the system reflects your true availability
- Comply with Meta's WhatsApp Business Platform terms and policies
- Comply with UK GDPR in your handling of your clients' personal data
- Not use the service for any unlawful purpose
- Inform your clients that their booking enquiries are handled by an automated system
- Maintain a clear cancellation and deposit policy and communicate it to your clients
8. WhatsApp and Meta compliance
The service operates via the WhatsApp Business Platform, which is subject to Meta's terms of service. You are responsible for ensuring your use of the platform complies with Meta's policies. Kiexus reserves the right to suspend the service immediately if Meta restricts or suspends access to your WhatsApp Business number for policy violations.
Meta may update its policies at any time. We will notify you of any material changes that affect your service where we are made aware of them.
9. Service availability and limitations
We aim to provide a reliable, high-availability service but we do not guarantee 100% uptime. The service depends on third-party infrastructure including Meta's WhatsApp Business Platform, Google Calendar, Twilio, Make.com, and Stripe. We are not responsible for downtime or failures caused by these third-party services.
We are not liable for any missed bookings, lost revenue, or client communications that occur as a result of service downtime, third-party failures, or incorrect calendar configuration on your part.
10. Limitation of liability
To the fullest extent permitted by law, Kiexus's total liability to you for any claim arising out of or in connection with this agreement shall not exceed the total subscription fees paid by you in the three months preceding the claim.
Kiexus is not liable for any indirect, consequential, or special losses including but not limited to lost revenue, lost bookings, loss of data, or reputational damage.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
11. Intellectual property
All software, systems, automation flows, and intellectual property relating to the Kiexus platform remain the property of Luke Barry trading as Kiexus. You are granted a non-exclusive, non-transferable licence to use the service for the duration of your subscription.
Your client data, booking history, and business information remain your property at all times.
12. Termination by Kiexus
We reserve the right to suspend or terminate your account immediately if you breach these terms, fail to pay your subscription, or use the service in a way that violates applicable law or Meta's platform policies. Where possible we will provide notice before termination.
13. Changes to these terms
We may update these terms from time to time. Material changes will be communicated to active subscribers by email at least 14 days before they take effect. Continued use of the service after that date constitutes acceptance of the updated terms.
14. Governing law
These terms are governed by the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact
For any questions about these terms, contact us at hello@kiexus.com.
We're a small team and we reply to every message.